When Getting
to the Doctor Is Half the Battle
Thomas Hainze is 84 years
old and lives alone with his dog Earl in Farmers Branch,
Texas. He says he is in "pretty good health with
a positive attitude" despite a recent problem with
anemia, and he's pleased with the health care he
receives from a team of physicians. But he doesn't
pick up the phone to make appointments with any of them.
Surgery for laryngeal cancer in 2000 left Hainze without
a voice.
All patients have their
stories of hassles: hustling against traffic to inconvenient
doctor appointments, not to mention waiting on hold to
schedule a follow-up visit. But what if you couldn't
read the road signs on your way or hear the options on
your physician's answering service? Read
More>> |
