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Patient Engagement: Expert Connie Davis Talks about Challenges

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This interview is the second in a series of brief chats between CFAH president and founder, Jessie Gruman and experts our CFAH William Ziff Fellows who have devoted their careers to understanding and encouraging people's engagement in their health and health care.

Connie L. Davis, a geriatric nurse practitioner and health care consultant in British Columbia, advocates a stepped approach to supporting patients' active participation in self management.'' 

Gruman: Where is the low-hanging fruit in patient engagement a change that is both possible to make without spending millions of dollars and that would make a real difference?

Davis: Really taking health literacy into account has great potential.  This means clinicians make use of teach-back methods and all materials are produced using clear language.  Addressing health literacy is excellent leverage because there is so much to be done and many of those things are pretty simple to do, so addressing them can have a significant effect.

Gruman: You have said one size doesn't fit all when it comes to helping people better care for themselves.'  How can care be organized to take into account the diversity of needs and preferences?

Davis: We've been pretty successful using a stepped care approach in primary care to encourage people to care for themselves.

Two principles guide all interventions: Cultural humility and Health literacy.

Within that framework, it's important to provide self-management support fundamentals to everyone.  This means focusing on goal-setting and problem-solving for everyone, for example.  If these aren't helpful for an individual, we make available more intensive approaches, like a care manager and group visits.  And for those who are still struggling, we use more expert methods, such as dialectical behavior therapy and addiction treatment.

Gruman: What changes have you seen in the past couple years that make you optimistic about patient engagement?

Davis: The rise of patient groups has been amazing. When I came to British Columbia in 2005, there really weren't any visible patient groups. Now there are many.  For example, a senior group in BC (called COSCO: Council of Senior Citizen Organizations) realized that there really wasn't good senior-relevant health information available to them.  So they worked with professionals to develop 17 different presentations that they now deliver to senior groups all over the province.

More patient engagement inteviews with our Ziff fellows by Jessie Gruman

More Blog Posts by Connie Davis

author bio

Connie Davis MN, ARNP is a geriatric nurse practitioner, health care consultant and William Ziff Fellow at the Center for Advancing Health. This blog was originally posted on Connie’s website where she blogs about improving the patient experience. You can read Connie’s blogs and subscribe to her RSS feed here and follow her on twitter at @ConnieLDavis.


Tags for this article:
Patient Engagement   Jessie Gruman   Connie Davis   Relationships/Social Support   Find Good Health Care   Jessie - Engagement Interviews  


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