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What Would the Car Mechanic Say If You Didn't Look Sick?

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This just doesn't happen:

You take the car to a mechanic and he looks out the window across the showroom and says, "Your car looks fine to me. The paint is still shiny. It's not very old."

All of our cars are pretty old so the guys at the local Firestone shop know us pretty well. Over the past few years, we've been in a dozen times for three cars, but never have I been told, "Kelly, don't let those brake pads worry you."

No. They listen carefully to the "complaints," and then look inside, behind, and underneath this-and-that until they find the reason for the problem. They run tests, look in books, and even test-drive my car until they know what to do.

Your hands don't look too bad...

Recently I called a repairman for my refrigerator. Can you even picture him refusing to look for the problem? No.

Imagine if I said, "The fridge won't make ice," and he said, "But it's so clean."

Imagine me asking, "Why isn't it cold in there?" and him answering, "Ma'am, it looks good and it's full of groceries – I don't know what you're complaining about."

It just wouldn't happen.

Unless maybe you were a person with rheumatoid disease (PRD) who went to a doctor and he didn't think your hands looked swollen.

The appliance repairman gets out his thermometer to take the temperature inside my freezer. He takes my claim of "no ice" at face value, and starts to look for the cause. (Side note: why doesn't the rheumatologist have a thermometer to measure my fevers?)

Think about it. Who would pay the high cost of a repairman if the ice were fine? Who wants to waste half a day waiting? And then have a stranger in her kitchen? Unless there really is an ice problem.

Going to the doctor costs as much time and money. And you bare your private concerns, the pains you endure bravely, and the sudden disability that frightens your loved ones because you're so strong...

I've never met anyone who would go through that for any other reason than to try to get help and relief.

But too often, a patient's "complaints" are met with comments like "Your hands don't look bad," "At least you can still put your arms over your head," or "You're too young." (Or worse.)

Knees are worth more than brake pads. And what's going on in my neck is as important as the belts in my truck.

It feels silly to compare medical care to mechanical care, but this analogy has nagged me for years. It makes me cry when I say it out loud. Who would judge a car's problems by what it looks like sitting in a parking space? People deserve at least as much effort and investigation.

Lighting a candle (instead of cursing the darkness)

I realize dismissiveness or inadequate disease treatment is not part of the experience of every PRD. But of the thousands of patients I've heard from, it's a large part. Most of the time, patients try again and eventually find a doctor who treats them appropriately. If a doctor has been dismissive of your symptoms, don't give up. Yes, it's frustrating, and sometimes even humiliating to take that chance. But don't give up. It's clear that better care is out there.

It's a watershed time in rheumatology, and experts are aware of it:

  1. Studies are showing "substantial numbers of RA patients with active disease did not receive care consistent with the current ACR [American College of Rheumatology] treatment recommendations. Innovative approaches to improve care are necessary."1
  1. The American College of Rheumatology has suggested there is "considerable room for improvement in the quality of rheumatic care delivered to the US population and provide a clear call to improve health care for patients with arthritis and allied conditions."2
     
  2. Suboptimal care in rheumatoid arthritis has been documented by several studies that suggest "at worst, significant deficits in quality of care for RA exist in the healthcare system, and that at best, more systematic assessment of quality in this condition is warranted."3

For more references from Kelly Young on the movement to improve patient care and patient-clinician relationships see the original post on Kelly Young's blog Rheumatoid Arthritis Warrior.


References

  1. Harrold LR, Harrington JT, Curtis JR, Furst DE, Bentley MJ, Shan Y, Reed G, Kremer J, Greenberg JD. Prescribing practices in a US cohort of rheumatoid arthritis patients before and after publication of the American College of Rheumatology treatment recommendations. Arthritis Rheum. 2012 Mar [cited 2013 Aug 2];64(3):630–638. Available from: http://onlinelibrary.wiley.com/doi/10.1002/art.33380/full
  2.  Saag KG, Yazdany J, Alexander C, Caplan L, Coblyn J, Desai SP, Harrington T Jr, Liu J, McNiff K, Newman E, et al. Defining quality of care in rheumatology: The American College of Rheumatology white paper on quality measurement. Arthrit Car Res [Internet]. 2011 Jan [cited 2013 Aug 21];63(1):2-9. Available from: http://onlinelibrary.wiley.com/doi/10.1002/acr.20369/full
  3.  Yazdany J, MacLean CH. Quality of care in the rheumatic diseases: current status and future directions. Curr Opin Rheumatol. 2008 Mar [cited Aug 21];20(2):159-66

More Blog Posts by Kelly Young

author bio

Kelly Young works to advance a more accurate understanding of Rheumatoid Arthritis (RA) to the public and to medical and scientific communities through her writing, speaking and use of social media.  In 2009, Kelly created RAwarrior.com to advocate for improved RA diagnosis and treatment and bring visibility to the RA patient journeyYou can follower her on Twitter @RAWarrior.


Tags for this article:
Health Care Quality   Inside Healthcare   Medical/Hospital Practice   Pain   Communicate with your Doctors  


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