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But... What Did the Patient Want?

Anne Polta | September 29, 2014

It's truly a dilemma for the doctor. The patient's test results are back and the news isn't good. But it's Friday afternoon and there's a decision to make: Call the patient now or wait until Monday?

Prepared Patient Now on Twitter

CFAH Staff | September 24, 2014

Today, CFAH launched @PreparedPatient, a new Twitter feed featuring trusted tips, resources, stories and news to help followers find good health care and make the most of it. Prepared Patient was created by the late Jessie Gruman and continues the themes of @JessieGruman tweets...

The Harm to Patients From Two-Tiered Generic Drugs

Trudy Lieberman | September 24, 2014

As we head into health insurance enrollment season, which opens in November, consumers/patients will face yet another challenge in selecting the best health plan...

A Nurse's View of Discharge Planning

Virginia Wepfer | September 22, 2014

Jessie Gruman's Viewpoint article in the July 2014 issue of the American Journal of Nursing reflected many of the thoughts and experiences I have had as a parish nurse. "Discharge planning should start on the day of admission" is something that every nurse has heard, but I don't think I have seen that in practice at all!

Another Strategy in the Health Care Reimbursement Game

Trudy Lieberman | September 17, 2014

American health care has become a gigantic game board with players of all sorts strategizing to win. Winning, of course, means getting more money from payers...

Jessie Gruman: Poetry in Motion

Sarah Greene | September 17, 2014

We New Yorkers have been marveling at the beautiful weather bestowed on us this summer, and yet the dark and heavy cloud of Jessie's leave-taking on July 14 has kept me in a months-long swelter. What I want to recall here is the soulful side of my friend Jessie – surfacing in full bloom in her college years as an English major and finding expression throughout her life...

A Preventable Medical Error Hits Home

Darla Dernovsek | September 16, 2014

My 77-year-old parents were recently impacted by a medical error. The good news is that the story ends happily. The bad news is that it could have been averted simply by checking the date on lab tests...

Are Medical Checklists Bad for Your Health?

Leana Wen | September 15, 2014

Checklists are routine in other professions to standardize management, and we know they can prevent hospital infections and surgical error. But can there be a downside to checklist medical care? Consider these two examples...

Events to Honor Jessie Gruman in New York City and Washington, DC

Center for Advancing Health | September 11, 2014

Jessie's family invites those who knew her to join in celebrating her life and legacy on Sunday, October 5, 2014 at 2:00 p.m. at the New York Academy of Medicine in New York, NY. A reception is also being hosted by the CFAH board of trustees and staff in Washington, DC on Thursday, October 9, 2014...

What Health Care Consultants Told CFAH About Patient Engagement

CFAH Staff | September 10, 2014

"At the end of the day, there is a growing recognition that we need people to take better care of themselves. Too much money is being spent on the consequences of unhealthy choices and on health care. We don't think that patient engagement is just the flavor of the week. The concept of how we can take more responsibility for our health and health care is not going away." – Janice Prochaska, PhD, President and CEO of Pro-Change Behavior Systems in South Kingstown, RI

Seeing the Government's Star Ratings Is One Thing, Believing Them Is Another

Trudy Lieberman | September 9, 2014

Just a few years ago it seemed that advocates for health care transparency had scored a big victory. The Centers for Medicare and Medicaid Services (CMS) announced that they would rate nursing homes by awarding five stars to the best and fewer stars to lower-quality facilities. It turns out, though, that five-star nursing homes may not be delivering five-star quality...

Stress Is US

Jane Sarasohn Kahn | September 8, 2014

"Reality is the leading cause of stress among those in touch with it," Lily Tomlin once quipped. So it's no surprise, then, that one-half of the people in the U.S. have had a major stressful event or experience in the last year. And health tops the list...

Getting Bumped to First Class Health Care

Lawrence LeMoal | September 4, 2014

I am writing this post while seated comfortably in a motorized leather recliner with a window view and lots of other perks. What a legacy we would leave Saskatchewan citizens if we could figure out how to extend this first-class patient care to all patients and their families wrestling with chronic disease...

The Use and Usefulness of Doctor Ratings

CFAH Staff | September 3, 2014

What's the best way to choose a new doctor? We can ask friends, family, or our current doctor for a referral. We can pick the provider who's closest to our home or office. We can look them up online and read their reviews. But research finds that online physician ratings are far from perfect...

'I No Longer Have to Go to See the Doctor': How the Patient Portal is Changing Medical Practice

Charlie Smith | September 2, 2014

Not long ago, the only options my patients had for communicating with me were to come in to the office or relay a message through the office staff. But since recently introducing the patient portal in our electronic medical record, my practice has changed substantially for the better...