PREPARED PATIENT BLOG

Patients and experts explore what it takes to find good health care and make the most of it.

Dorothy Jeffress, MBA, MSW, MA, (djeffress@cfah.org) executive director, joined CFAH in March 2008. Prior positions include vice president, Center for Information Therapy, 2005-2008, where she assisted with the IxAction Alliance membership program, the annual Ix Conference and finance/administration for the IxCenter; and as the assistant vice president of Value Based Purchasing for the National Business Coalition on Health (NBCH) from 2003 to 2005, where she directed the eValue8 Request for Information (RFI) program. She also worked with NCQA from 1999 to 2002 where she was the director of constituent relations and a senior health care analyst in HEDIS performance measure development. She has also worked for the Massachusetts Department of Public Health as the director of a CDC/state-funded women's health promotion and chronic disease prevention program. She has managed a TPA for self-funded employee benefit programs and also been a benefit manager for a mid-sized employer. Dorothy has an MBA from Clemson University and an MSW in clinical social work and an MA in theology from Boston College.


Are You a DIY Traveler/Patient?

Dorothy Jeffress | July 30, 2010
Once upon a time, most people traveling outside the US depended on a travel agent and some were only comfortable when they were part of an organized tour. Finding top hotels or out of the way adventures was best left to experts. Travel guides available at bookstores, though often outdated, were gripped in sweaty hands, consulted like Bibles.

Why Ask if You Won't Help Me

Dorothy Jeffress | July 28, 2010
In a recent iHealthBeat post, Steve Findlay talks about a provision in the new meaningful use rules for health information technology issued by DHSS. Findlay noted that nothing seems to have moved the needle on people completing advance directives. He expressed hope that this can now be rectified if hospitals embrace the optional (menu set) meaningful use objective that promotes recording the existence of an advance directive in a person's EHR. It's a start.

Watched, Loved and Now Desired by Millions

Dorothy Jeffress | July 20, 2010
If popular culture provides clues to social trends then all signs point to an American public captivated by red velvet, carrot, lemon, and raspberry. Fabric, fruits and vegetables? No cakes whether of the cup variety or fancy full-size versions.

Mind Over Body. Mind Over Money

Dorothy Jeffress | April 30, 2010
I was captivated this week by the PBS special Mind Over Money. This show featured the contrasting perspectives and studies of economists about how we make decisions about our money thoughts of which apparently light up a deep old part of the brain that also glimmers when either sex or food is considered.

Getting Test Results

Dorothy Jeffress | April 27, 2010
Over the years, I've filled out plenty of forms at doctors' offices, but this was a new one for me.

About Death and Taxes

Dorothy Jeffress | April 16, 2010
Today is National Healthcare Decisions Day (NHDD)a day devoted to recognizing the importance of expressing your choices about your health care through advance directives, by creating a living will and designating a medical power of attorney.

I Want a Real Medical Home...Not a Dream

Dorothy Jeffress | April 15, 2010
When I first learned of the primary care medical home model it seemed to offer a great solution to medical homelessness a sort of permanent doctor-patient renter status, where both parties are bouncing around without a foundation, without a community and where a certain uncertainty exists and miscommunications and disorganization prevail.

A Faint Drumbeat in the Background

Dorothy Jeffress | April 13, 2010
Reading the Modern Love essay in the New York Times Style section has become a favorite Sunday pastime. A widely diverse set of stories explore the paths that love and relationships have taken over the years. Funny, sad, deeply personal and evocative. I find myself connecting with the writers and their subjects in unexpected ways. This week's essay, Sweetest at the End, shared the story of a beloved and accomplished husband's decline and then death from an atrophy of the frontal brain lobe.

Doctor, Please Pull Up a Chair or a Keyboard?

Dorothy Jeffress | April 9, 2010
Yesterday, our Health Headlines included a study mentioned in the Washington Post that revealed that we are more comfortable and satisfied with our communications with our clinicians when they sit down to talk with us. This study surveyed patients while in a hospital but surely this is true in office visit settings too.

Everyone Doesn't Call it the Blues

Dorothy Jeffress | April 7, 2010
In a recent HBNS research news story, from a study in the journal, General Hospital Psychiatry, we reported that stigma prevents many Latinos from receiving treatment from depression. The study points out that many Latinos prefer to handle personal problems or concerns privately and may resist seeking treatment.