PREPARED PATIENT BLOG

Patients and experts explore what it takes to find good health care and make the most of it.

Nick Dawson has more than 15 years experience in hospital strategy and operational roles. Today, he’s focused on helping health systems develop a modern, strategic focus based on human-centered design. He recently worked with Augusta Health, an independent community health system in Virginia, and was the Director of Community & Physician Engagement at Bon Secours Virginia Health System. He has worked for other multi-hospital systems and been a consultant for a major health care consulting firm. Nick is a member of the American College of Healthcare Executives and speaks nationally and writes on the topics of innovation, community engagement, revenue cycle and patient-focused design in healthcare. You can follow him on Twitter at @nickdawson and on his website http://www.nick2.net/.


Stop the War on the Emergency Room (Fix the System Failure)

Nick Dawson | July 8, 2014
The ED is convenient, it's open 24 hours, it does not require an appointment. So when the stomach bug or kitchen accident gets the best of you at 9:00 pm, and your doctor's office is closed, where are you going to go? And, yet, we still chide people – via reporting, casual comments and the communication of health systems – for using the ED for "non-emergent" needs. What I'd like to see is more hospitals flinging open the doors of their EDs and saying, "We'll take you, any time, for any reason, and you won't wait long or pay an arm and a leg"...