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Hospitals, Practice Administrators and Clinicians: You Gotta Learn to Love Patient Ratings


You are increasingly being held accountable for the outcomes of the health care you deliver. Pay for performance; shared savings in ACOs; public report cards'the list of strategies to monitor and measure the effects of your efforts is lengthening. Many of you seem dismayed by the increased weight accorded to the patient experience of care ratings embedded in most of these programs.'  Here's why you should embrace them: The care you deliver cannot improve our health outcomes or even maintain passable ones without the knowledgeable, active participation of us patients and our families.

If we don't connect with at least one trusted clinician, show up when we need to, get the tests we agree on, use effectively the drugs and devices you recommend, carefully follow directions after a hospital stay and try our damndest to lose the weight and walk around the block more often, medical interventions are squandered. Our suffering continues. Time and money are wasted: yours and ours.

Read the rest of this post at Health Affairs Blog.

More Blog Posts by Jessie Gruman

author bio

Jessie C. Gruman, PhD, was founder and president of the Center for Advancing Health from 1992 until her death in July 2014. Her experiences as a patient — having been diagnosed with five life-threatening illnesses — informed her perspective as an author, advocate and lead contributor to the Prepared Patient Blog. Her book, AfterShock, helps patients and caregivers navigate their way through the health care system following a serious or life-threatening diagnosis. The free app, AfterShock: Facing a Serious Diagnosis, offers a pocket guide based on the book. | More about Jessie Gruman

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Medical/Hospital Practice   Jessie Gruman   Find Good Health Care   Inside Healthcare  

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