Patients and experts explore what it takes to find good health care and make the most of it.

Pat Mastors brings over 20 years of experience as a news and medical reporter to her current patient advocacy work. Dedicated to patient participation, engagement and dignity, she is the creator of Patient Pod for the bedside and author of Design to Survive: 9 Ways an IKEA Approach Can Fix Health Care and Save Lives. She writes about health care on her personal blog Islands of Excellence and you can find her on Twitter at @pmastors.

Patient? Consumer? We Need a New Word

Pat Mastors | October 28, 2013
In the world of health care, as in most enterprises where we must interact with one another for mutual benefit, we need words to describe one another. And the words we have for us people who use/need/want health care frankly don't cut the mustard.