Patients and experts explore what it takes to find good health care and make the most of it.

Val Jones, M.D., is a Board Certified rehabilitation medicine specialist licensed to practice in 6 states (NY, CA, DC, MD, SC and VA). She is a 2001 graduate of Columbia University College of Physicians and Surgeons, and the CEO of Better Health, LLC, a medical blogging network. For more of Val Jones’ posts visit Better Health or follow her on Twitter @drval.

The Most Important Quality in a Physician

Val Jones | August 11, 2014
When you ask patients what quality is most important in a physician, they often answer "empathy." I think that's close, but not quite right. I know many "nice" and "supportive" doctors who have poor clinical judgment. When it comes to excellent care quality, one personality trait stands out to me – something that we don't spend much time thinking about...

Getting a Prescription Refill: Hassles from My Health Plan

Val Jones | November 27, 2012
In a recent post entitled “The Joys of Health Insurance Bureaucracy” I described how it took me (a physician) over three months to get one common prescription filled through my new health insurance plan. Of note, I have still been unable to enroll in the prescription refill mail order service that saves my insurer money and (ostensibly) enhances my convenience.

The Ten Worst Hospital Design Features: A Family Member's Perspective

Val Jones | November 19, 2012
A few months ago, I spent 8 days in the hospital at the bedside of a loved one. Although I squirmed the whole way through a tenuous ICU course and brief stop-over in a step-down unit, it was good for me to be reminded of what it feels like to be a patient - or at least the family member of one - in the hospital.

Guest Blog: The App Gap: Why Baby Boomers Won't Use Most Smart Phone Apps

Val Jones | June 25, 2012
Along with the invention of smart phones, an entire medical mobile application (app) industry has cropped up, promising patients enhanced connectivity, health data collection, and overall care quality at lower costs...For all the hype about robo-grannies, aging in place technologies, and how high tech solutions will reduce healthcare costs, the reality is that these hopes are unlikely to be achieved with the baby boomer generation.